Refund Policy
Our transparent policy regarding fees, charges, and refunds for our loan against car services.
Last updated: 17/1/2026
No Fee Policy
Dymora operates on a completely free model for borrowers. We do not charge any fees, processing charges, or hidden costs to users. Our revenue comes from commissions paid by partner banks upon successful loan disbursement.
Processing Fees
- •Dymora does not charge any processing fees to users
- •All our services are completely free for borrowers
- •We earn commissions from partner banks upon successful loan disbursement
- •No hidden charges or fees are applicable
- •Users are not required to pay any upfront fees
Application Processing
- •Loan applications are processed by partner banks
- •Processing time typically ranges from 24-48 hours
- •We facilitate the process but do not control approval timelines
- •Users will be notified of application status via SMS/email
- •No charges apply for application processing
Successful Applications
- •No refunds are applicable for successful loan disbursements
- •Once a loan is approved and disbursed, the process is complete
- •Users are bound by the loan terms agreed with the bank
- •All loan-related queries should be directed to the respective bank
- •Dymora's role ends upon successful loan disbursement
Rejected Applications
- •No charges are applicable for rejected applications
- •Users are not liable for any fees if their application is rejected
- •We do not charge any fees for application processing
- •Users can reapply after addressing rejection reasons
- •No refunds are required as no charges were levied
Service Guarantees
- •We guarantee free service to all users
- •We do not guarantee loan approval or specific interest rates
- •Our role is limited to facilitating the application process
- •Final loan decisions rest with partner banks
- •We are not responsible for loan approval or rejection
Dispute Resolution
- •Any service-related disputes should be reported to our support team
- •We will investigate and resolve disputes within 7 business days
- •Users can contact us at support@dymora.co.in
- •We are committed to providing excellent customer service
- •All disputes are resolved in accordance with applicable laws
Free Service Guarantee
We guarantee that our loan against car services are completely free for users. No processing fees, no hidden charges, and no upfront payments are required. If you encounter any charges, please contact us immediately.
Contact Information
For any questions regarding our refund policy or service charges, please contact us:
Email: support@dymora.co.in
Phone: +91 98765 43210
Address: 4E/9, Jhandewalan Extension, New Delhi, Delhi 110055
Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically to stay informed about our practices.