Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of Dymora's loan against car services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Acceptance of Terms

•By using our services, you agree to be bound by these terms and conditions
•These terms apply to all users of Dymora platform
•We reserve the right to modify these terms at any time
•Continued use of our services constitutes acceptance of updated terms
•If you disagree with any terms, please discontinue use of our services

Service Description

•Dymora provides loan against car services as an intermediary
•We connect borrowers with partner banks and financial institutions
•We do not directly provide loans but facilitate the process
•All loan decisions are made by our partner banks
•We are not responsible for loan approval or rejection decisions

User Responsibilities

•Provide accurate and complete information in your application
•Maintain the confidentiality of your account credentials
•Notify us immediately of any unauthorized account access
•Comply with all applicable laws and regulations
•Use our services only for lawful purposes

Eligibility Criteria

•Must be at least 18 years of age
•Must be a resident of India
•Must have a valid PAN card and Aadhaar card
•Must own a car that is eligible for loan against car
•Must meet income and credit requirements of partner banks

Limitations and Disclaimers

•We do not guarantee loan approval or specific interest rates
•Loan terms and conditions are determined by partner banks
•We are not liable for any financial losses or damages
•Our services are provided 'as is' without warranties
•We reserve the right to refuse service to anyone

Debt plan

•Finding and applying for a loan through Dymora is free
•The personalised debt plan is free. That includes your payoff order, refinance opportunities, and the what-if simulator
•Tark is not offered for sale
•If you paid for a Personalised Debt Plan or a Tark subscription before they were withdrawn, that charge is covered by the refund and cancellation terms below
•A Personalised Debt Plan purchased earlier was ₹99 one-time, inclusive of 18% GST
•A Tark subscription started earlier was ₹149 per month, inclusive of 18% GST
•Payment, where it was collected, was processed by Razorpay. We do not receive or store your full card or bank details
•Neither product influences a lending decision, and having paid for one does not improve your chances of approval
•The plan is guidance based on your credit data. It is not financial, legal or tax advice, and you remain responsible for your own decisions

Subscriptions already started

•We no longer sell a Tark subscription. A subscription that was already started keeps the terms it was sold on
•That subscription renews automatically each month at ₹149 until you cancel it
•You can cancel from the Tark tab in Debt Health, or by emailing support@dymora.co.in
•Cancellation takes effect at the end of the period you have already paid for. You keep access until then, and no further amount is collected afterwards
•We may suspend the subscription if a payment fails, and will tell you when that happens
•Refund terms are set out in our Refund Policy, which forms part of these terms

Intellectual Property

•The site, its content, branding and the analyses we generate are owned by us or our licensors
•You may use your own reports and plans for your personal purposes, including sharing them with a lender or adviser
•You may not scrape, resell, redistribute or build a competing product from our content
•Information you supply remains yours. You grant us only the permission needed to provide the services you have asked for

Liability

•Nothing in these terms limits liability for fraud, or for anything that cannot be limited under Indian law, including under the Consumer Protection Act, 2019
•Subject to that, our total liability for any claim relating to a paid product is limited to the amount you paid us for it in the twelve months before the claim
•We are not liable for a lender's decisions, terms, conduct or charges. Your loan agreement is with the lender, not with us
•We are not liable for indirect or consequential loss, including lost profit or lost opportunity
•We do not warrant that the site will be uninterrupted or error-free

Governing Law and Disputes

•These terms are governed by the laws of India
•Raise a complaint with support@dymora.co.in first. Most issues are resolved faster this way than through a formal process
•Data protection complaints go to our Grievance Officer, whose details are on the Privacy Policy page, and may be escalated to the Data Protection Board of India
•Subject to the above, the courts at New Delhi have jurisdiction over disputes arising from these terms
•Nothing here removes any right you have as a consumer to approach a consumer forum

Privacy and Data Protection

•We collect and process personal information as per our Privacy Policy
•Your information is shared with partner banks for loan processing
•We implement appropriate security measures to protect your data
•We ask for your consent separately for each purpose, at the point we collect the data. Using the site is not by itself consent to anything
•We comply with applicable data protection laws

Important Notice

Dymora acts as an intermediary between borrowers and lenders. We do not directly provide loans but facilitate the loan application process. All loan decisions, including approval, rejection, interest rates, and terms, are made by our partner banks and financial institutions.

Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Email: legal@dymora.co.in

Phone: +91 98765 43210

Address: 4E/9, Jhandewalan Extension, New Delhi, Delhi 110055

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in New Delhi, Delhi.